Understanding cancellation policies

Each business on Kansa sets their own cancellation policy. Common policies include: Flexible: Cancel up to 1 hour before the appointment for free. Moderate: Cancel up to 24 hours before for free. Late cancellations may incur a fee. Strict: Cancel up to 48 hours before for free. Late cancellations or no-shows may be charged the full amount or a deposit. The cancellation policy is always clearly displayed when you book. If you paid a deposit, refund terms depend on the business's policy. If you believe a cancellation fee was charged unfairly, contact our support team and we'll help mediate.